Zoom Contact Center

Zoom Contact Center for Zendesk

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Zoom Contact Center is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate and personalized responses to their customers over a variety of channels. The solution’s intelligent routing and virtual agents reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7.

Zoom Contact Center’s open, secure,and reliable platform enables it to easily integrate with business applications such as Zendesk. Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).

By Integrating Zoom Contact Center with Zendesk, agents have access to contact center functionality within the Zendesk application, providing them with an efficient and unified experience in a single place without switching between the two applications.

Benefits:

  • Improves agent efficiency and productivity
  • Reduces effort and handle time with automatic logging and association with customer record for each interaction
  • Provides customers with a more personalized experience regardless of the channel they use.
  • Streamlines workflows and improves the agent-customer interaction

Key features:

  • Inbound Call and Outbound Call: Supports both inbound and outbound calling
  • Customer Match and Screen Pop: Identifies the caller via phone number match and displays a screen pop with relevant customer information within Zendesk for both inbound and outbound calls.
  • Click-to-dial: Supports click-to-dial functionality that allows agents to dial out by clicking any phone number within Zendesk and thereby eliminating the need for manual dialing.
  • Ticket Creation & Ticket Update: Agents can create or update tickets.
  • Notes & Disposition Code: Agents can take notes during and after the call within the Softphone. It also allows agents to capture call disposition/outcomes.
  • Automatic Call Logging: Automatically captures and stores all the call-related information in addition to notes and disposition inside Zendesk without the need for manual entry.
  • Advanced Call controls: Supports advanced call handling functionalities such as Call Transfer, Call Hold, Auto Call recordings, etc.

Detalles de la aplicación

Funciona con
Support
total de instalaciones
25+
Autor
Zoom Video Communications, Inc.
Versión
1.0.2
Precio (USD)
Free to install
See pricing details

Las aplicaciones se instalan directamente en su cuenta

Lo que dice la gente

¿Tiene instalada la aplicación?

Nos gusta recibir comentarios. Sea el primero en escribir una reseña.

Consiga su aplicación en el Marketplace

Descubra lo que hace falta para que su aplicación llegue a las estanterías digitales