With the ipnordic app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.
The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, employee local number and a "ipnordic"-tag. Or create a new ticket and profile for new customers with a single click!
Automatically finds a customer based on the phone number
Name and organisation at a glance
Quick access to customer profile by clicking their name
One click to create a new ticket with call details
One click to add call details to an existing ticket
We will update the app with more features in the future. You can subscribe to our announcements here.
The app requires a ipnordic account and a Zendesk Suite plan or Support + Talk Partner Edition. Please read "How to install" and follow the steps to enable the integration.