Nuevo
airfocus
Gather product feedback directly from Zendesk
Funciona con
Support
Desarrollador
airfocus GmbH
About this app
airfocus is a platform built for the new way of doing product management. It provides a complete solution for product teams to manage and communicate their product strategy, prioritize with confidence, build collaborative roadmaps and translate feedback into insights to solve the right problems.
Our Zendesk integration allows you to gather feedback directly from your Zendesk tickets. Easily import and centralize inputs from Zendesk to airfocus and inform product discovery.
You can import feedback from Zendesk, create insights and link them directly to your feature ideas or any other work item in airfocus. In essence:
Sync Zendesk tickets with airfocus items.
Map Zendesk fields with airfocus custom fields. All fields are synced one way (from Zendesk to airfocus).
Ability to select specific dates to import past conversations from Zendesk to airfocus. Ensure you add any tags you are using as filters to these conversations.
The world's biggest and best product organizations trust airfocus & Lucid.
Learn more at airfocus.com/integrations/zendesk and book a trial today.
Data disclosure
When you connect airfocus to Zendesk, airfocus accesses and imports the following data from your Zendesk account, based on the filters you configure: ticket content (subject, description, and comments), ticket fields and custom field values, ticket status, requester name and email address, groups, and related account metadata (custom statuses). This data is transferred one way, from Zendesk to airfocus, and stored in airfocus as items.
This data is used to centralize your Zendesk conversations within airfocus so that your product teams can review feedback and inform product discovery and prioritization. For more information on how airfocus treats customer content and how airfocus collects, uses and discloses personal information, see our Terms of Service at https://lucid.co/tos and Privacy Policy at https://lucid.co/privacy.
Detalles de la aplicación
Cómo instalar
How to set up
Use airfocus’ Zendesk integration to import and centralize inputs from your Zendesk conversations to airfocus, where your product teams can use them to inform their backlogs and product discovery.
How to get this integration up and running
The integration is set up and authorized from your airfocus workspace.
To set up the integration, you’ll need a ‘Full access’ permissions to a workspace to set up a Zendesk integration, and you also have to be an admin on Zendesk.
- Within your airfocus workspace, go to 'Extensions', and 'Add integrations'. Navigate to the 'Feedback tool integrations' section at the bottom of the screen and click on 'Connect' for Zendesk.
Provide your Zendesk domain and proceed with the authorization to connect your account to the airfocus workspace.
Configure the integration filter. Select one or multiple Zendesk conversation tags. Once you sync your Zendesk integration, airfocus will import conversations with any of the tags specified within the ‘Zendesk tags to import’ field.
You have the ability to select specific dates to import past conversations from Zendesk to airfocus.
Within the 'Mapping' section, you can import additional data from Zendesk to airfocus. The name and description field is mapped by default. If the conversation on Zendesk does not contain a subject, then the name and email of the contact will be taken as the default. All fields are synced one way from Zendesk to airfocus.
Once you’ve gone through all the steps above, you can ‘Update and synchronize’ the integration.
Take a look at airfocus’ Zendesk integration help center article for complete details.
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