Read “4 Strategies to Boost Your Zendesk”
Get more info at babelforce.com
What if you could automate 90% of customer service tasks?
babelConnect provides powerful, integrated inbound and outbound telephony within the Zendesk interface.
Combine that with our world-class VoiceBot technology and the ability to automate 90% of customer service tasks and you have… well, you have the solution to a lot of pressing problems.
You’ll also be able to add custom automations to virtually any core processes, all with intuitive visual tools. That’s why babelforce users see benefits including:
- Automating the first 45 seconds of the average call
- Saving €0.5 million per 150K calls per month
- Achieving time to value of 4 months or less
Here’s the core functionality we add to your Zendesk:
- Auto-open customer profiles, conversations, messages and other timeline events, based on customizable triggers in the call.
- Match callers to their Zendesk profiles automatically, or generate new profiles if they don’t exist.
- Dynamically update the attributes of new or existing conversations and messages.
- Link conversations with end-users, and assign them to agents and Zendesk queues.
- Auto-open the babelConnect phone widget for new inbound calls or outbound click-to-call.
This app requires an active babelforce license.