PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Zendesk. It allows you to take notes, and mute and unmute calls while on a call, too.

Key Features:

1. Inbound/outbound calls.
2. Access to call logs, recordings, and notes.
3. Access to all CDR Reports and recordings.
4. Full call control (mute, unmute, hang up, etc.)