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Google Sheets

This integration connects Zendesk's Action Builder to Google Sheets, enabling admins to automate workflows that create spreadsheets and log data from Zendesk tickets into Google Sheets.

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The Google Sheets integration allows Zendesk administrators to incorporate external actions into automated workflows through the Action Builder. By connecting to Google Sheets, teams can "integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms." This enables automatic data logging, trend tracking, impact analysis, and volume reporting by capturing ticket information and other Zendesk data directly into spreadsheets that can be shared with team members.

Actions

Las siguientes acciones están disponibles

  • Create spreadsheet

  • List spreadsheets

  • Create a new sheet

  • Append row

Recetas de ejemplo

Logging New Zendesk Tickets in a Google Sheet - Automatically logs ticket details to a Google Sheet when new tickets are created, capturing ticket ID, subject, creation date, requester, organization, and assignee information.

Capturas de pantalla

Detalles del conector

Requisitos

All Suites: Growth, Professional, Enterprise, or Enterprise PlusSupport: Team, Professional, or EnterpriseGoogle Workspace or Gmail account

Cómo conectar

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click Google SheetsClick ConnectFollow Google's authentication prompts

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