Faye is a global leader in software strategy, deployment, integration, and ongoing management. We are a Master Zendesk partner.
Faye’s depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.
Plus, we were recognized in 2022 for the following awards:
You’ve made a significant investment in your Zendesk software, but that was the easy part.
Now it’s time to optimize your software to meet your organization’s unique needs. At Faye, we help Zendesk clients leverage the full capabilities of the Zendesk platform. We partner with the leading telephony, chatbot, and AI software providers to seamlessly integrate them into Zendesk for improved performance. We also work closely with the Zendesk team to bring innovative, industry-specific solutions to the market.
Zendesk Efficiency Reviews: Make sure your software works the way you need it to with a Zendesk Efficiency Review. Our experts work with you to uncover inefficiencies in your CX processes and Zendesk software, and provide you with a tangible list of tangible next steps to start making improvements immediately.
Zendesk Implementations and Jump Start Packages: Get up and running on Zendesk without the stress and potential pitfalls of doing it yourself. Our Zendesk implementation services focus on integrating your other software into Zendesk and making sure your processes are set up to drive customer support success.
Flare for Zendesk: Enable your agents to provide faster, more reliable customer support with Flare for Zendesk—the only tool that automatically imports and syncs your customer data from any platform into Zendesk. Learn more here →
Axia for Zendesk: Proactively optimize your Zendesk software with Axia for Zendesk—a monthly subscription for Zendesk strategy, support, training, and optimization services. Plus, get access to our suite of integrations, enhancements, and software tools. Learn more here →
Our clients are the reason we exist and our main objective is to solve their problems. If we take care of clients, the rest will take care of itself. We are proud to work with the following CX super stars:
Consumer Packaged Goods (CPG): Campbell’s, Johnsonville, BarkBox, Black Rifle Coffee Company, Challenge Butter, I and Love and You, Earth Animal
Retail& eCommerce: Makita, Camila and Marc, Lovevery, Cali Bamboo, Bonnie Plants, Molekule
Technology: Uber, Zoom, Flickr, Capital Lightspeed, Zendesk (that’s right, even Zendesk thinks we’re awesome!)
Manufacturing: Tucows, Metronet
Finance: SoFi, Endpoint, United Auto Credit
Healthcare: Medly, Precision Medical Products
Success doesn’t come from just having Zendesk. You need to maximize feature sets, drive adoption, and set up integrations to create the ROI you’ve promised internally.
Faye is your Zendesk solution and optimization partner. We are Zendesk experts, integration builders, strategists, and adoption managers. Let us guide you to customer experience success.