The Google Drive integration lets you connect your Google Drive account to your Zendesk, so you can easily upload/attach files directly to or from Google Drive within a ticket in Zendesk Support. With this integration, you’re able to use Google Drive without leaving Zendesk Support.
With the Google Drive integration, you can upload files that have been attached in a ticket directly to any folder in your Google Drive account. You’ll find the attached files from the ticket in the app sidebar. It makes it possible for you to:
Do you need to send a file from your Google Drive account when replying to a customer in Zendesk?
With this integration, you’re able to attach files from your Google Drive account directly to a ticket without leaving Zendesk Support. Click on the Google Drive icon, and you'll be able to search for files throughout your account and attach it to your reply. Limitation: you can’t attach files to tickets created by channel integrations, such as the Google Business Profile or Instagram Channel .
For more information regarding the Google Business Profile app, please check our Guide articles .
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This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Premier Partner in Europe.
We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace , we also help companies implement and optimize Zendesk . We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions .