With the Relatel app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.
The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, call duration and a "Relatel"-tag. Or create a new ticket and profile for new customers with a single click!
Automatically finds a customer based on the phone number
Name and organisation at a glance
Quick access to customer profile by clicking their name
One click to create a new ticket with call details
One click to add call details to an existing ticket
Call a customer by clicking their phone number in the user sidebar or ticket editor
Please feel free to contact us on firstname.lastname@example.org.
You can make feature requests on our community page. Any feedback is greatly appreciated.