Ada

Every Zendesk theme promises easy “no-code” customization. What they deliver is a limited set of theme settings that let you get started quickly, but only take you so far. Need to move an element, adjust spacing, or make any change that the settings don’t happen to support? That’s when “no code” becomes “call a developer”.

Ada isn’t just a theme. It’s a new way to build and maintain your Zendesk help center.

• You get a powerful theme that pushes settings to their absolute limit, with hundreds of carefully crafted options that give you control over details other providers' themes don't even expose. Polished, modern, and flexible enough that you may never need anything more.

• For everything else there's our visual page builder, which is built to handle complex customization that was previously only available by editing the page templates and code. Move elements, refine styles, build entirely new layouts. Changes that once required custom development can now be made visually in minutes.

Consistency no longer means rigidity. Global styles and dynamic color palettes let you define your brand colors and styles once and inherit them throughout your help center. When the design calls for something different, you can override those values on individual elements using custom values or global variables.

The result is a clean, consistent design system that stays easy to maintain — and can be updated across your help center in minutes.

Your help center becomes a collection of elements you can select and edit visually. Click, drag, drop, restyle, and rearrange. Branding and customization become accessible to far more of your team, and the burden of maintaining custom code disappears entirely.

Responsive defaults are a starting point, not a constraint. In other themes, when the layout doesn't match your vision there's little you can do. With Zenplates, you decide how your help center looks on desktop, laptop, tablet, and mobile. What your visitors see on each device is exactly what you intended — not what the theme decided for you.

Your footer is often the last thing visitors see. It’s also the first thing that looks out of place when it doesn't match your website. Most themes lock you into a fixed layout, and changing it means paying for custom development. With the visual builder, you can create a footer that closely matches your website using pre-built layouts or by creating your own. No template editing or customization service required.

Everything is built on top of the latest Zendesk Templating API (v4), with full support for the latest and greatest features Zendesk (and Zenplates) have to offer.

Trusted by the best

Zenplates is a leading Zendesk theme provider and our software is used to help power the self-service platforms of thousands of the world’s most well-known and admired companies.

Our obsession with quality and reliability is reflected in our 5-star partner rating in the Zendesk Marketplace — and in the help centers our customers build every day.

Support when you need it

Our friendly support team is available to help answer your questions at any time, quickly and comprehensively.

• We provide free, ongoing premium support with every theme purchase.
• We offer extensive documentation and guides covering common theme branding and customization activities on our website.
• We stand by our products and offer a lifetime warranty on all themes, elements and custom work giving you complete peace of mind.