Problem Portfolio

Zendesk's native Problem & Incident ticket types are powerful, but out of the box you only get a generic saved-view. Problem Portfolio replaces that with a proper ITSM workflow layer:

• Nav-bar dashboard lists every active Problem with the count of linked Incidents, the age of the oldest Incident, and a severity score computed from impact

• Filter by assignee, priority, tag, or any existing custom field — and group Problems by any dimension you choose

• Drill into a Problem to see all linked Incidents. Multi-select and bulk-solve, bulk-tag, or bulk-reassign up to 100 Incidents at a time with rate-limit-aware chunking

• Ticket sidebar adapts by ticket type: on a Problem it shows the Incident list with a Solve-all shortcut; on an Incident it shows the parent Problem and sibling Incidents

No custom fields to provision. Works with whatever custom fields you already have. Connect an Effivis workspace (7-day trial, no card) to unlock AI-powered suggestions that find the right Problem for an unlinked Incident using LLM re-ranking — with built-in PII stripping and one-click GDPR purge.

Data disclosure: This app sends ticket metadata (subject, tags, priority, and custom field values) to Effivis servers for AI-powered ticket matching. Ticket bodies are stripped of PII before processing. No data is sold or shared with third parties. For full details on how your data is handled, see our privacy policy: https://effivis.com/en/privacy-policy