When your name is not Jack Sparrow, and need to keep track of your agents' skipping behaviour.
Skipper is designed for supervisors that want to reduce the amount of skipped tickets and allow them to combat cherry picking. It comes with a 7 day trial, so check it out!
An easy-to-use dashboard that gives you a nice overview of the tickets that are being skipped by agents in Guided Mode (formerly known as Play Only). It will also generate statistics about the current week and puts them in comparison with the previous one. Besides an account-wide overview, you can list the skips from a certain agent or ticket too!
Be advised: this app is only suitable for agents with read-only report access or higher.
Ideal for organizations who use Guided mode (Play Only) and want to combat cherry-picking.
Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.