Complete Control Over Your Data in Zendesk - GDPR / DSGVO / RGPD

Ensure that all your Zendesk data is fully compliant and deleted on time. Process customer data requests quickly, automate cleanup workflows, and handle user and ticket export tasks with ease to meet global privacy regulations. Comply with: GDPR, CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA.

Try it for free for 7 days. Simply install a plugin to your Zendesk.

Want to get a personalized app setup? Book a 15-minute demo to customize GDPR Compliance for your team and get started faster.

All-in-One Data Management & Compliance

Zendesk GDPR Compliance is an advanced tool for ongoing data hygiene, including deleting, redacting, exporting, unmerging, and bulk processing the backlog of users, tickets, organizations, and attachments. Advanced configurations allow you to stay fully in control of customer information, automate routine tasks, and maintain compliance over time.

There are 5 key processes:

1. Anonymize Sensitive Data

Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. This keeps your data always compliant without losing valuable insights.

2. Automate Bulk Deletions for Tickets, Users, and Organizations

Don’t waste time manually removing outdated data. Define criteria such as ticket age, user status, custom fields, etc., and let the app automatically process tickets, users, and organizations in bulk. Run these workflows on a recurring schedule to maintain a tidy, compliant, and well-organized helpdesk.

3. Unmerge Tickets (New!)

Easily separate merged Zendesk tickets (ticket split) or entire ticket lists without losing important data. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields.

4. Bulk Ticket & Customer Export (Most Popular!)

Respond to data subject requests quickly and download all related customer information — individually or in bulk, including attachments. Generate user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration.

5. Redact Attachments by Type (First 3 GB Free!)

Keep Zendesk storage lean and compliant by bulk-deleting attachments across tickets automatically. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details.

Why choose GDPR Compliance for Zendesk?

Advanced Filtering for Precise Cleanup

Build custom, combined lists to take full control of your data management. Filter different types of Zendesk data by tags, standard and custom fields, periods, and more. Here are some common use cases:

• Identify inactive users with no tickets and remove them in bulk.
• Filter users from test accounts, churned organizations, or closed departments and quickly manage their data.
• Find suspended users’ tickets and process them in bulk to free up space.
• Tag tickets with anonymization requests to automate the redaction of user data and stay compliant.

Automated Compliance with Scheduled Tasks

Set automated schedules for data deletion, anonymization, or attachment redaction. Choose how often tasks should run (weekly, monthly, or yearly), and let the app run smoothly in the background. It ensures your Zendesk data stays compliant without much effort.

Flexible Data Choices

Handle both bulk and individual data tasks effortlessly. Manage thousands of records in one go or target specific ones. You can also define how each task runs with process preferences. Choose what type of data you want to remove or extract, and save it in different presets for future use.

Detailed Analytics for Performance Tracking

Track your compliance progress with in-depth reports showing exactly what's been processed. Get insights into the number and types of handled requests sorted by agent, group, or date. Measure performance, track progress, and ensure your compliance workflows run smoothly.

High-Level Security

Your data security is our top priority. Our app guarantees that all client data is handled securely without the use of AI or bots. We adhere to the highest standards of data protection and confidentiality, ensuring your information remains safe and private at all times.

A free trial is available, so go ahead and test the app! Ensure your instance stays compliant, lean, and audit-ready with our easy-to-use Zendesk GDPR Compliance tool.