If you use Zendesk and have MS Teams account, with the help of our app you can create the Teams meeting link in your ticket easily and share it with the requester, or even schedule the Teams meeting, add it to your O365 calendar and put the meeting link inside your ticket automatically. Thus, you can plan your support calls with a ticket requester and help them to accelerate the resolution of desired questions.
Main features for free: - Generate MS Teams meeting link in one click; - Join Teams meeting from Zendesk directly; - Simplify communication with a requester; - Decrease your ticket resolution time; - Improve your productivity; - One-click and Teams meeting organized. - Additional tag for identification using the extension.
Additional features with paid plans: - Schedule MS Teams meetings in one click; - Add meetings to your O365 calendar without leaving Zendesk ticket; - Decide on meeting attendees and send them invitations
After installing Schedule MS Teams meeting extension open your Zendesk ticket. In the right-side APP bar, you need to select the installed extension, open it, and authorize in your MS Teams account by clicking on Login to MS Teams account.
After clocking Login to MS Teams account, you will be redirected to the MS Teams login page and after successful authorization returned to the page with the app.
If you have already logged into O365 account in your browser, the authorization will be processed automatically.
NOTE: Depending on your security configuration, at the time of your first installation of the extension the system may ask you to request from MS office administrators access to online meetings.
With free subscription plans, after successful authorization, you will see the button Create MS Teams Meeting on the APP panel. Click this button to generate a unique link for Teams Meeting with your ticket requester.
Please, specify a convenient time for the Team Meeting with your partner in the reply message for ticket.
After the time on both sides is agreed, the meeting participants can join Teams meeting following the created link.
Use all available functionality of MS Teams app to discuss the open questions. With both paid subscription plans, you will have additional tab in the right-side APP panel with functionality for scheduling MS Teams meeting.
On this tab, you need to put details of a meeting.
- Subject – give a title to a meeting to pay attention of attendees to its topic; - Attendees – the field includes automatically added Requester, Assignee, and Followers in the loading page moment. You can edit the list of participants who will be invited to join a meeting.
NOTE: If you want to add participants for the meeting from the list of Followers, you added after the app is loaded, please click the reload button.
Simultaneously with creating MS Teams meeting the extension addes the tag for the ticket: “msteamsmeetinglink” - for unpaid version and “msteams_meeting” for paid plans.
Use all available functionality of MS Teams app to discuss your questions.
Never pay a thing
For free you have:
Free 14-day trial, then $14.95 per month
If your team is more than 15 professionals. Use this plan and you will have:
Free 14-day trial, then $1.00 per agent, per month
If your team is less than 15 professionals. Use this plan and you will have:
Some app plans might haveadditional fees