Medline sees Zendesk as mission critical

Medline Industries provides clinical and supply chain resources to healthcare systems and medical facilities. Medline has more than 34,000 employees worldwide and does business in over 125 countries and territories. Since rolling out Zendesk to its Distribution department in 2018, Medline has expanded the implementation to 27 instances across the company. Greater data visibility and streamlined workflows have empowered Medline team members to work more efficiently and productively. Looking ahead, Medline sees even more opportunities to boost customer satisfaction and revenue by introducing Zendesk Advanced AI.