COVID-19 related increase in support volume
Teachable (part of Hotmart) is an online course creation platform where the entrepreneurs using its tools have generated over $300M in revenue from more than 18 million students around the world.
As this pandemic’s impact became clear in early March 2020, Teachable saw an opportunity to help. Teachable is offering health, government, and education agencies free access to its platform. Teachable’s support team quickly added chat seats and turned on the Zendesk bot for help answering easy questions, rising to the challenge of handling an almost 80% increase in support volume.