How the Attachment Manager app works

To keep an overview of all the attached documents and files in a ticket can be tedious. Also downloading every PDF file to view the stored information takes a lot of time, effort and might cause data security issues. The Attachment Manager app allows you to search and filter attachments, preview or even download them with a single click.

Overview

Our Attachment Manager app checks the documents that are attached to a ticket and lists them in the sidebar. You can filter them by type and download them as single files or in bulk. The app also allows you to view attached documents without having to download them.

Features

The data of the order will be shown in the ticket sidebar with the following features:

• Search for attachments in the sidebar
• Results can be filtered by type or sorted by name or date
• Attachments can be previewed in Zendesk without downloading
• Download single attachments or all at once
• All regular formats are supported: xlsx, pdf, docx, etc.

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de