Zendesk Experience Research Panel

We need your voice

Our goal is to design simple, beautiful products that put our users first. But we can’t do that without actually talking to users. That’s why we’re asking you to join our Experience Research Panel.

You’ll be the first to know about Zendesk UX research opportunities — and your voice will shape the future of our products. To join, just complete this brief survey, and our team will match you to the right studies.

What you get out of it


Invitations to paid and unpaid research studies, and maybe even some "Z" swag


Direct connections to our product design team and The opportunity to give the first feedback on our latest innovations


The inside scoop on what’s cooking at Zendesk, and early (beta) access to new features and products

Frequently Asked Questions

What are the prerequisites to join?
Anyone can join the panel. Really! We're eager to speak with both people who use our product daily or never used it at all. And you can be anywhere — we conduct in-person research at our offices around the world or may ask you to invite to your office. You can even participate in remote studies, thanks to the magic of video conferencing technology.

Will I be able to choose which research I participate in?
We conduct a variety of studies such as usability sessions, informational interviews, and online surveys. Many of these studies can be completed from your home or office computer. You’ll never have to do a study if you don’t want to.

Are the studies compensated?
Some research studies are paid with incentives like gift cards and swag, but this varies session by session. Details for each study are included in the email invitation.

How often will you contact me?
We’ll only contact you for research-related opportunities, no more than once every two months. If you are a potential match for one of our studies, we will contact you with an email invitation from a zendesk.com email address.

Can I opt out if this isn't for me?
You can leave the Experience Research Panel anytime by contacting us at uxresearch@zendesk.com.

If I fill out this survey, how will you use my personal information?
Note that we only use the data we collect in this survey to recruit and contact participants for future Zendesk experience studies in accordance with our Privacy Policy. For more information, please contact our team at uxresearch@zendesk.com.

We want to hear from you!