Live chat with impact
Zendesk live analytics gives teams a view into chat and agent activity to make chat support better.
Get more efficient with live chat analytics
Track agent metrics over time to see the impact of wait times and missed chats. Use the metrics to anticipate customer needs, increase satisfaction, and improve your team's efficiency. Learn more.
Monitor in real time
Manage your support by monitoring metrics in real time. View actionable data on chat volume, visitor experience, and agent performance.
Track sales conversions over chat
Conversion tracking lets you measure the positive impact of chat on your bottom-line — whether it’s making a purchase or signing up for your product. Use this data to optimize your website conversion funnel and reward high performing agents. Learn more.
Edmunds Live Help relies on Zendesk Chat for 50% of their volume
“Chat provides a great, simple experience for our website visitors, and makes it easy for us to provide excellent service through live monitoring.”
- Justin Smith
Tap into more knowledge
Adding live chat and messaging can take your customer service to the next level. Learn more about the endless possibilities with Zendesk.