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Cracking your sales formula Article

Cracking your sales formula

Beyond Predictive Analytics: Why the future of AI in sales is prescriptive Article

Beyond Predictive Analytics: Why the future of AI in sales is prescriptive

Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center White Paper

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

Note: The 2016 Gartner report referenced below is no longer available for complimentary download. But good…

Gartner: knowledge management will transform CRM customer service White Paper

Gartner: knowledge management will transform CRM customer service

Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…

Gartner Predicts 2017: CRM Customer Service and Support – EMEA Article

Gartner Predicts 2017: CRM Customer Service and Support – EMEA

2016 has challenged industry leaders to engage customers across all support channels, but the coming year,…

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM White Paper

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

Odds are you’ve heard of Facebook Messenger, WeChat, Kik, Line, or Snapchat. Maybe you’re even an…

Gartner Predicts 2017: CRM Customer Service and Support White Paper

Gartner Predicts 2017: CRM Customer Service and Support

2016 has challenged industry leaders to engage customers across all support channels, but the coming year,…

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

Gartner: CRM applications will fail without customer empathy Article

Gartner: CRM applications will fail without customer empathy

Artificial intelligence and machine learning are game-changing technologies, but they won’t help your business leap forward…

Fueling a sales machine with customer service data Article

Fueling a sales machine with customer service data

When Uzi Shmilovici first started talking to venture capitalists about his plans for building a better…

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center Article

Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center

Note: The 2015 Gartner report referenced below is no longer available for complimentary download. But good…

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

The Zendesk for Salesforce integration was designed to be flexible. Based on your needs, you can…

White Paper

Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…