Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Latest stories Page 10

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Social studies: A business-to-consumer social media report card

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…

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Newark, NJ Wins Worst Airport Award

With the holiday season upon us and TSA staff authorized for groin checks, it’s time to…

Costco’s ridiculously liberal return policy Article

Costco’s ridiculously liberal return policy

When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…

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Preparing for an emergency landing gets fun

If there’s ever been a reason to fly Cebu Pacific Air, it’s because the flight attendants…

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Now if Congress could only go after those flashing banner ads

The Senate passed a bill late last night with the amazingly great name of “The Commercial…

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Area restaurant refuses Steve Jobs—and it’s good for business

Residents of San Francisco know that if you don’t have a reservation at Flour + Water,…

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The customer isn’t always right: Steven Slater, we salute you

He did whaaaat? It was the kind of “take this job and shove it” moment that…

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7 tips for getting great customer service

Last week we looked at the roll call of the worst customer service offenders, it seemed…

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Articles of Engagement – What We’re Reading This Week

New AT&T data plans for iPhones, iPads, more – news.cnet.com A description of AT&T’s new data…

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Winning the hearts and minds of the customer through support

A recent article in Business Week talked about USAA and the fact that it’s had multiple…

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Customer service and social CRM: Finding the common points

Last year Gartner published their Predicts 2010 report, part of which included a paper about the…

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Zengage and the art of customer engagement

On top of all of the great product and company announcements today, we have a “one more…

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Thank You For An Amazing Year

It’s been a whirlwind year for us and we couldn’t have done it without your support…

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Zendesk named one of Mighty 36 by SIME Awards

The jurors at the SIME Awards have named Zendesk as one of the Mighty 36 leading…

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SupportAwards, Small Business Web, Other Weekend Tidbits

From August 1st you can nominate a company or support agent for outstanding customer support or…