By default, most trials start on the Zendesk Suite Professional plan. This gives you access to omnichannel support (email, chat, voice, and social), advanced reporting, and automation tools so you can experience the full power of the platform. To see how this compares to other tiers like Team or Enterprise, visit our pricing page.

No. All your configurations, ticket history, and help center articles are saved. When you purchase a plan, everything carries over seamlessly so you don't have to set it up twice. When you're ready to transition, you can select your preferred plan on the Zendesk checkout page and all your data will carry over seamlessly.

Yes. You can add up to 5 team members (including yourself) during the trial. This allows you to test internal collaboration features like "agent collision detection" and "private notes" to see how your team works together. For a step-by-step walkthrough on inviting your team and setting up your first inbox, check out the Zendesk Suite Trial Setup Guide

Yes, the trial includes access to Zendesk AI agents and basic automation. You can set up a "Help Center" and deploy an AI chatbot to see how many customer queries can be resolved without human intervention.

Note: Some advanced AI features (like the AI Copilot for agents) may require a specific add-on during the trial.

Absolutely. The Zendesk Marketplace has over 1,200+ integrations. During your trial, you can connect your tech stack to see how data flows between Zendesk and your other business apps. You can connect your tech stack by browsing the Zendesk App Marketplace, which features over 1,200+ pre-built integrations to ensure Zendesk fits perfectly into your workflow.

Pricing starts as low as $19 per agent/month (billed annually) for the basic Support Team plan. For full omnichannel capabilities (Suite plans), pricing typically begins around $55 per agent/month (billed annually). You can find a complete breakdown of plan features here or contact sales for more information.

• Support Plans: Focus strictly on email and social media ticketing.

• Suite Plans: Include everything in Support, plus live chat, voice (phone) support, a self-service help center, and advanced AI tools.

Zendesk is transparent about pricing, but keep in mind that certain advanced features—like Workforce Management (WFM) or Advanced AI—are available as per-agent add-ons. Additionally, while the software is easy to use, complex enterprise setups may benefit from professional implementation services.

Zendesk supports businesses of all sizes, from startups to global enterprises. To see how companies in your specific field use our tools to stay competitive, browse our Customer Stories and Case Studies.

We offer extensive documentation for every feature. If you have a specific "how-to" question, the Zendesk Help Center is your best resource for troubleshooting and best practices.