This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets.
There are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality:
View the order history of the current customer
Search for customers to view their order history
Search for orders across the entire store
View order summary information, including increment IDs, created dates, totals and status
Sort and filter the list of orders
View detailed product line item information
View order shipments and tracking details
View payment information, including refunds and discounts
View customer contact details
View customer lifetime value
View order comments
Link orders to tickets
Add comments to an order
Toggle an order’s on-hold status
Cancel an order
Subscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon:
Refund an order (fully or partially)
Re-order on behalf of customers
We take feedback and suggestions seriously, so if you would like to contribute to the app roadmap contact us with your suggestions!
Finally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of beautiful and highly-customizable Zendesk Guide themes can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve.