The guide to customizing your customer service software
Discover the power of Zendesk's Agent Workspace, a unified multichannel interface that streamlines customer support, improves efficiency, and ensures seamless communication across all channels.
Last updated July 12, 2023
It’s time to give your ticketing system a facelift. This guide takes a deeper look at Zendesk’s adaptable Agent Workspace, which is the interface customer service agents use to manage customer conversations across all channels. Customer service software cannot be a one-size-fits-all solution, and Agent Workspace allows businesses to customize their agent-facing interface to their own specific needs. You will learn:
- How to increase operational efficiency with Agent Workspace
- How to use features like custom objects and the layout builder for deeper personalization
- How Zendesk AI blends seamlessly with the Agent Workspace to increase productivity
- How to leverage better reporting and analytics to drive better data-driven outcomes
In this guide
This guide covers ways to increase the operational efficiency of your customer service team using Zendesk’s customizable and flexible Agent Workspace. Topics covered in the guide include deep dives into:
- Built-in AI features, like routing and suggested macros
- Customizing the interface
- Optimizing agent workflows
To learn more about how to use the Agent Workspace and how its adaptable interface can increase productivity, check out the detailed explanations in this free guide.