Podcast | Conversations with Zendesk
Hear expert takes on the latest CX news and current market trends.
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
As chief information officer for electric vehicle manufacturer Rivian, Diane Lye has a front-row seat in…
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Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching…
Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Democratizing creativity through AI with The New Yorker's Matthew Hutson
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.