In today’s world, every customer interaction matters. A single moment can make or break a customer’s experience with your business, and B2C brands face the task of meeting every consumer in every moment throughout the buyer journey. As so many B2C brands know, customer loyalty can be hard to earn—and easily lost. Yet with a trusted partner and a complete solution, you can provide the support that consumers expect.
Read this guide to learn:
- The 3 pillars of Zendesk’s philosophy for what a customer support solution should offer
- How Zendesk delivers on each pillar and offers a complete solution for customer service teams
- Why B2C brands choose Zendesk—and details from companies that have made the switch from Kustomer to Zendesk