White Paper

Five big bets for the future of CX

We’re placing some bets on the future of customer experience. Here are five predictions for what the customer experience will look like by 2030.

Published May 11, 2022
Last updated June 7, 2022

Our Chief Technology Officer Adrian McDermott recently dusted off his crystal ball and unveiled five big bets for the future of customer experience.

Technology has made some rapid and creative advancements over the past few years, and much of what we can expect by 2025 is an extension of what we’re already seeing today. But by 2030, technology may evolve dramatically faster than we expect, and it will radically change the customer experience landscape.

Download our white paper to read the big bets and the rationale behind them.