Zendesk ROI case study: Lush
Find retail success with personalized CX.
Last updated April 25, 2023
Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk.
A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care. The retailer needed a modern CX solution to monitor and analyze customer inquiries. After implementing Zendesk, Lush improved agent productivity by 17 percent and boosted manager productivity by 30 percent.
Read the full case study by Nucleus Research and learn how to maximize your customer service resources.