Customer complaint software
Zendesk Support software proactively addresses customer complaints
Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.
Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.
La noticia entre bastidores
A timely solution
- Multichannel. Zendesk Support brings conventional and emerging channels together, making it easy to connect with customers on their own terms
- Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
- Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk
Handling customer complaints
Customers care more about how how a company handles their problem than about the situation that caused their initial complaint. They're not complaining to make you look bad—they want you to respond with a solution.
To learn how to turn a negative complaint into a positive customer experience, here are 10 tips to better manage customer complaints.
When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.La experiencia es el centro de todo.
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