An AI-powered knowledge base designed for seamless and efficient self-service

Build more comprehensive content with Zendesk AI.

Leverage Zendesk generative AI help center tools to quickly create clear, comprehensive knowledge base resources. Transform bullet points into full articles, simplify content, and refine your tone to help customers seamlessly self-serve.

Zendesk AI agents are the most autonomous bots in CX, trained on over 18 billion real interactions. Deploy one in minutes by connecting it to your knowledge base to provide instant support to your customers anytime, anywhere—shrinking ticket queues.

AI agents can also integrate with your other business systems to deliver personalized solutions to complex issues and even recommend what to automate next for peak efficiency.

Unlock the power of Zendesk AI agents.

Discover the power of generative search and semantic search.

Zendesk is user-friendly by design. With AI-powered generative search, users get instant answers without sifting through results. Semantic search uses machine learning to understand intent and deliver relevant articles. You can also connect customers to helpful content from blogs and other resources during a search. Together, these tools make finding information effortless for your customers.

Plus, our customer self-service portal provides a personalized hub where users can access knowledge base articles and engage in community discussions.

Maintaining a knowledge base can be time-consuming without the right tools. Zendesk streamlines the process by letting you update multiple articles at once, saving time and boosting efficiency.

Agents can also quickly share new articles using templates, while you control editing and publishing permissions. Assign updates with approval workflows, and keep content current with scheduled publishing, unpublishing, and verification intervals.

Learn more about our knowledge management capabilities.

Keep your knowledge base up to date.

Simply building a knowledge base isn’t enough—you also need to ensure that content is accurate and meets your customer’s needs. Our AI-powered tool capabilities use machine learning to help you keep your knowledge base fresh and grow your knowledge.

AI-powered support topic identification can spotlight common trends within your support tickets and recommend new help center articles. You can keep an eye on article performance to ensure top-performing content is up to date and low-performing content gets edited or archived.

Zendesk is flexible, allowing you to tailor your knowledge base with customizable themes to match your brand's look and feel. Whether you have one brand or several, you can seamlessly create distinct help centers for each audience, with content localized in over 40 languages.

Customize your help center with our Support brand capabilities.