Bridging the omnichannel customer service gap [infographic]

November 26, 2013

As the holiday shopping season approaches, here’s some advice for retailers: mind the gap. A recent survey reveals there’s quite a big one between consumer expectations and what shoppers experience in the real world.

In particular, consumers feel that companies are failing to provide a seamless, integrated, and consistent customer service experience across all channels, even as more and more shoppers use multiple devices and channels to make purchases and seek help. Our infographic explores that gap and what else global shoppers revealed in a recent survey of 7,000 consumers in seven countries.

Read the full report: The Omnichannel Customer Service Gap

Bridging the gap: Customer service omnichannel survey

Use the code below to re-use this graphic


img title=”Bridging the gapsrc=””Bridging the gapwidth=”615“/>


Image originally posted on a href=”> Zengage, the Zendesk blog/a>


La cantidad de información para absorber es enorme.

Suscríbete al boletín y léelo a tu propio ritmo.

Ingrese una dirección de correo electrónico válida
También deseo recibir correos electrónicos esporádicos de productos y servicios de Zendesk. (Puedes cancelar la suscripción en cualquier momento).
Selecciona una opción

¡Bienvenido al club!

Algo ha salido mal. Vuelve a intentarlo más tarde.