Ir directamente al contenido principal

Article 1 min read

Introducing our new ebook: Getting started with Zendesk Talk

Por Emily Vince

Última actualización el September 21, 2021

Zendesk Talk—the only call center solution built right into the Support ticketing system—makes it easy for teams to get up and running with phone support that’s seamlessly integrated with all their support channels. In fact, over 80% of our customers are fully implemented in 3 days or fewer, without buying any extra equipment or engaging other internal teams.

Although it’s easy to configure and use Zendesk Talk, we’ve heard from a lot of companies that are eager for more guidance to ensure they are making the most of their new integrated phone channel.

To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook on “Getting Started with Zendesk Talk”. Based on our own research, input from experts on our product team, and feedback from customers, this resource covers everything teams need to realize all the benefits of Zendesk Talk and deliver great customer experiences.

It’s broken down into 6 sections that you can follow step-by-step or just jump to specific parts that would be useful to your team.

Here’s what you’ll learn in the ebook:

  • Aligning your phone support setup with your team’s support goals and strategy

  • Setting up your environment network for optimal performance

  • Porting existing or choosing new phone numbers

  • Designing effective queuing and routing systems, including greetings and IVR

  • Staffing & training agents

  • Measuring and improving using key call center metrics

Loaded with tips from real customers, helpful checklists and even a staffing calculator, this informative book will help teams of all sizes get up and running successfully—and hopefully be fun to read, too.

Download your free copy of Getting Started with Zendesk Talk.

Relatos relacionados

2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

2 min read

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.