Imagine you’ve been on the phone for a while. You feel you’ve really gotten to know the customer support agent helping you, but then they throw out a stock phrase in response to one of your concerns. You feel less than unique. You’re disappointed—after all, you two have been through a lot together.
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40 hours a week can get repetitive quickly. Giving meaningful responses and solutions? That’s a whole other story.
Whether you’re calling in for customer support or providing it, you’re probably familiar with a few of the phrases in this video.
If you’re a support agent looking for ways to break up the monotony, these customer service tips might be just what you need.