Sh*t support agents say

December 21, 2016

Imagine you’ve been on the phone for a while. You feel you’ve really gotten to know the customer support agent helping you, but then they throw out a stock phrase in response to one of your concerns. You feel less than unique. You’re disappointed—after all, you two have been through a lot together.

Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40 hours a week can get repetitive quickly. Giving meaningful responses and solutions? That’s a whole other story.

Whether you’re calling in for customer support or providing it, you’re probably familiar with a few of the phrases in this video.

If you’re a support agent looking for ways to break up the monotony, these customer service tips might be just what you need.

Customer service skills you need

Leer el artículo

La cantidad de información para absorber es enorme.

Suscríbete al boletín y léelo a tu propio ritmo.

Ingrese una dirección de correo electrónico válida
También deseo recibir correos electrónicos esporádicos de productos y servicios de Zendesk. (Puedes cancelar la suscripción en cualquier momento).
Selecciona una opción

¡Bienvenido al club!

Algo ha salido mal. Vuelve a intentarlo más tarde.