Ir directamente al contenido principal

Article

Tip of the week: agent collision detection

Última actualización el June 27, 2014

[2016 update: This article has been replaced. See more recent information about how to avoid agent collision.]

Agent collision detection is a feature that is available to Zendesk Plus and Enterprise users that alerts your agents when another agent is viewing and possibly updating the same ticket. When this happens, an alert is displayed at the top of the ticket. This helps prevent agents from trying to make updates to the same ticket at the same time.

Relatos relacionados

Article
2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

Article
2 min read

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.