Tip of the week: agent collision detection

Last updated June 27, 2014

[2016 update: This article has been replaced. See more recent information about how to avoid agent collision.]

Agent collision detection is a feature that is available to Zendesk Plus and Enterprise users that alerts your agents when another agent is viewing and possibly updating the same ticket. When this happens, an alert is displayed at the top of the ticket. This helps prevent agents from trying to make updates to the same ticket at the same time.