Tip of the week: Including 0 values in Insights reports

Tip of the week: Including 0 values in Insights reports

27 de octubre de 2015
Tip of the week: Including 0 values in Insights reports

Do you have reports where the X-Axis value disappears if it is a 0 value?

For example, in this bar graph the hours 3 a.m., 4 a.m., and 5 a.m. have disappeared because no tickets were solved in those hours.

Zendesk tip of the week

This tip of the week covers how to include 0 values in Insights reports. Note: This metric will only work for reports with one attribute. To do this we’ll create a custom metric using the IFNULL function. For example, if we were reporting on # of Solved Tickets by Hour Ticket Solved, we would need to create a custom metric for the # of Tickets Solved Including 0.

To build the # of Solved Tickets metric:

  1. Click Reporting in the sidebar, then click the Insights tab.
  2. Click the GoodData link in the top right corner of the panel.
  3. For reporting on the # of Solved Tickets, it’s easiest to duplicate the metric. In Insights click Manage > Metrics > # Solved Tickets > Duplicate.

Then we can work on building the new # of Solved Tickets Including 0 metric.

To build the # of Solved Tickets Including 0 metric:

  1. Start by naming your new metric > Edit.
  2. At the beginning of the metric type: SELECT IFNULL ((
  3. At the end of the metric type: ), 0)*1
  4. Click Save.

The last step is to create a report. There you have it – Your report will now maintain 0 values! Remember, the IFNULL function can be applied to any metric.

Head to the forums to see the step-by-step explanation of this tip of the week

Keep the knowledge flowing! For more tips like this, check out Zendesk’s Tip of the Week collection.

La cantidad de información para absorber es enorme.

Suscríbete al boletín y léelo a tu propio ritmo.

Ingrese una dirección de correo electrónico válida
También deseo recibir correos electrónicos esporádicos de productos y servicios de Zendesk. (Puedes cancelar la suscripción en cualquier momento).
Selecciona una opción

¡Bienvenido al club!

Algo ha salido mal. Vuelve a intentarlo más tarde.