Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Latest stories Page 38
The movie Groundhog Day provides a helpful kind of mantra for Dana Otto, senior manager of…
How recently did your company’s tech stack change? In 2018, companies’ average spend on SaaS products…
Want to know what it takes to succeed as a sales leader? Here are the key characteristics and skills needed for effective sales leadership.
A well-run customer community can be an invaluable resource to a company and its customers.
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Really great customer conversations can’t happen when agents are bound to a script—it just isn’t possible.…
Without trying to sound too depressing, more and more experts are noting that our sense of…
To consistently find strong potential customers, sales reps need a lead scoring model. Here we’ll look at the seven factors that all robust lead scoring models have in common
Providing excellent customer service is harder today than it’s ever been. There’s an increasing number of…
Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it
Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences
Customers may not be interested in your customer experience software – but your company absolutely should be
It’s no secret that providing exceptional customer experiences is both a competitive advantage and a proven…
Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends
Modern technology has changed the way we communicate. From email to Slack to WhatsApp, every new…
With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects
W. Edwards Deming said it best, “Quality is everyone’s responsibility.” While this statement rings true in…
Customer-centricity can change your business for the better. Learn what it means to be customer-centric and how it helps you keep loyal customers.
Last year, we set out to answer a notoriously difficult customer service and experience question: “Does…
“Brands need to stop thinking about how customers are loyal to them, but how we are…