The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 38

How Envoy builds apps 3x faster with a flexible CRM platform Article

How Envoy builds apps 3x faster with a flexible CRM platform

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers Article

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers

How often do you recognize or reward your team for their work? Unlike our new bot…

Keep it customer-centric: Self-service tips from Freshly Article

Keep it customer-centric: Self-service tips from Freshly

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

Hiring a sales rep: best practices for interviewing candidates Article

Hiring a sales rep: best practices for interviewing candidates

Find the right candidate for your sales team — and impress them in the process.

Article

Hiring a sales rep: Best practices for interviewing candidates

Nailing the interview process is crucial in hiring the right person for the job. Discover best sales interview practices for lower-level and upper-level sales positions.

How to get sales and customer service teams working together Article

How to get sales and customer service teams working together

Today’s customer expects a frictionless experience across all parts of your business. However, most Sales and…

The Magnolia method: Scaling authenticity in customer service Article

The Magnolia method: Scaling authenticity in customer service

You don’t have to be the “Target Lady” to appreciate an occasional chin wag with customers.…

Hiring a sales rep: how to efficiently screen resumes and cover letters Article

Hiring a sales rep: how to efficiently screen resumes and cover letters

Here's how to evaluate a stack of candidates easily and efficiently.

Customer experience is a team sport Article

Customer experience is a team sport

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

The vast unexplored possibility of data visualization Article

The vast unexplored possibility of data visualization

When scientists began working with artist Francesca Samsel in order to visualize things like how deep…

Can science fix bad meetings? Article

Can science fix bad meetings?

Editor’s note: So much great business advice, so little time to read. That’s why each month…

How One Medical turned doctors into designers Podcast

How One Medical turned doctors into designers

Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…

What does customer service mean to you? Article

What does customer service mean to you?

Defining good customer service can be tricky, but forward-thinking companies realize that it’s customers who get to make that determination, not them

How to determine your CRM requirements (free template included) Article

How to determine your CRM requirements (free template included)

Selecting the right CRM can be tricky. Learn how to first determine your CRM requirements and find a CRM that meets your business needs.

Why smart, predictive CX experiences depend on hybrid workforces Article

Why smart, predictive CX experiences depend on hybrid workforces

Last year saw hybrid workforces—a blend of humans and artificial intelligence—grow in popularity, especially within certain…

Gartner’s top 10 strategic technology trends for 2019 Article

Gartner’s top 10 strategic technology trends for 2019

Check out a more updated report on customer trends here. Using digital twins allows you to…

Getting started with Zendesk Explore—your guide to customer analytics Guide

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Building a CRM? Read these 5 critical considerations first Article

Building a CRM? Read these 5 critical considerations first

A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.

Support leader or data analyst? Why data analysis is an essential CX skill Article

Support leader or data analyst? Why data analysis is an essential CX skill

Fancy Mills is the group training and content director for the International Customer Management Institute (ICMI).…

Must-have CRM dashboard elements for sales teams Article

Must-have CRM dashboard elements for sales teams

The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.