Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 30

Use these maps to find great apps Article

Use these maps to find great apps

A new month means new Zendesk integrations

Would you pay for customer service from a human? Article

Would you pay for customer service from a human?

I’ve been a Verizon customer for years. So I was shocked, a few months ago, when…

Why gendered language is everyone’s business Article

Why gendered language is everyone’s business

It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…

Build a watertight B2B sales funnel in 5 steps Article

Build a watertight B2B sales funnel in 5 steps

A B2B sales funnel doesn’t just capture new business. It’s also your key to nurturing existing…

Build a watertight B2B sales funnel in 5 steps Article

Build a watertight B2B sales funnel in 5 steps

A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.

Loonshots: Making room for innovation as your business scales Article

Loonshots: Making room for innovation as your business scales

Editor’s note: So much great business advice, so little time to read. That’s why each month…

11 important sales pipeline metrics to track in 2019 Article

11 important sales pipeline metrics to track in 2019

Want to gain more leads, keep prospects moving through the sales funnel, and close more deals? Start by tracking these sales pipeline metrics.

Be an #A11Y—why inclusive design is good design Article

Be an #A11Y—why inclusive design is good design

Good design affects every aspect of our lives, from the tiniest interaction with our phones to…

How to build a sales pipeline (and why you should) Article

How to build a sales pipeline (and why you should)

Learn how to build a sales pipeline to help you forecast better, close more deals, and fully leverage the knowledge your team has about the way your customers buy your product.

Help desk vs service desk: What’s in a name? Article

Help desk vs service desk: What’s in a name?

Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.

How to keep remote agents engaged—and empowered Article

How to keep remote agents engaged—and empowered

Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…

Unlimited support: How Vimeo’s dedicated support engineer Zena Hirsch uplevels operations Article

Unlimited support: How Vimeo’s dedicated support engineer Zena Hirsch uplevels operations

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

The power of women-built brand experiences Article

The power of women-built brand experiences

Who designs the culture we live in? It’s everybody, right? We all contribute. Except that when…

Sales pipeline template for teams in 2019 Article

Sales pipeline template for teams in 2019

The most successful sales teams are also the most organized. Get started with sales pipeline management with this free template.

How Shake Shack cooked up its cheeseburger experience Podcast

How Shake Shack cooked up its cheeseburger experience

Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…

Not all great customer experiences are convenient Article

Not all great customer experiences are convenient

In retail, creating a positive customer experience can mean a great many things, including offering bells…

6 pipeline reports that will help you optimize the sales funnel Article

6 pipeline reports that will help you optimize the sales funnel

Use these six main pipeline reports to gain insight into current pipeline performance and become a more successful sales team.

Knowledge management maturity: Tips for leveling up Article

Knowledge management maturity: Tips for leveling up

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.

Internal customer service: How to improve the employee experience Article

Internal customer service: How to improve the employee experience

Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…

Infographic

Help customers help themselves with AI

With the variety of ways that customers reach out for support—like via email, calling over the…