The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 32

4 steps to optimize your customer service technology Infographic

4 steps to optimize your customer service technology

Implementing your technology solution is a major milestone—and just the first step in a journey. As…

How to improve agent productivity for a better CX Article

How to improve agent productivity for a better CX

As your business grows, the complexity of providing customer service grows as well. You have more…

Embarking on a digital transformation? Here’s how to bring your employees along Article

Embarking on a digital transformation? Here’s how to bring your employees along

If there is one principle humans perpetually struggle with, it’s that we don’t operate in a…

Why inbound call centers are more relevant than ever White Paper

Why inbound call centers are more relevant than ever

A customer in a deli pops their debit card into the machine for the fifth time.…

What is an issue tracker? White Paper

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

Digital transformation: hard, expensive, and worth it Article

Digital transformation: hard, expensive, and worth it

“I love the term digital transformation,” said Lisa Nicholas, CEO of Digital Banking Services, wryly. “It’s…

Sometimes it’s not what you say… but how you punctuate Article

Sometimes it’s not what you say… but how you punctuate

Is there a punctuation mark that you overuse? Chances are good there is, whether or not…

People, planet, profit: Peak Design’s Green Deal Article

People, planet, profit: Peak Design’s Green Deal

Peter Dering had to earn his eponym. His firefighter father and intrepid older brother always went…

Meet your customers anywhere. Go omnichannel. Infographic

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

The paradox of channel choice Article

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere

3 questions to ask when choosing the right BPO for your brand Article

3 questions to ask when choosing the right BPO for your brand

When a company chooses a partner, the who and how are crucial. This is particularly true…

5 types of customers and what they need Article

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

The cure for support stagnation? A new integration Article

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations

Improve omnichannel support with modern call center software Article

Improve omnichannel support with modern call center software

Phone support has long been the anchor of the customer contact center, evolving from the legacy…

Guide to email marketing Article

Guide to email marketing

Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.

Yesterday’s extraordinary is today’s ordinary Article

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

How help desk software solves support problems Guide

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

How to choose the best live chat software Guide

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Beyond “buy 10 get one free”: What is customer loyalty? Article

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

How to change the way you deal with change Article

How to change the way you deal with change

Editor’s note: So much great business advice, so little time to read. That’s why each month…