Improve customer experience with call monitoring
What is call monitoring?
Call monitoring is used to track ongoing support calls to help train new agents, ensure quality assurance, and get customer feedback. (Trust us, it’s not big brother). Using the call monitoring feature within Zendesk Talk managers and supervisors can listen to calls in real-time without alerting agents or customers. This decreases agent ramp time, meet quality standards to provide a consistent customer experience.
Support your team
Quality over quantity
Feedback from the source
Step in the right direction
Zendesk Talk is call center software for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call monitoring software, as well as flexible routing and IVR systems and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.Start a free trial
Before you disconnect
There’s always room to improve. Check out some resources that will show you the way.