Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Here are four questions you should ask before getting started with an outsourcer.
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
When you set off on a road trip, you have a vehicle and a road map.…
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
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Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
For some governments, crisis is an opportunity for improvement. While business as usual has proven to…
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Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?
For enterprise companies with hundreds of employees and dozens of departments, you often need to go outside of your customer service team to answer a question
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Discover four strategies to effectively manage the customer conversation and create quality relationships.
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
Better forecasting leads to more (and more predictable) sales.
You’ve done the work of building a strong team of great agents. Now, empower them to provide the best customer service they’re capable of.
Motivating your sales team can be a difficult task. Start with the right motivational process and strategies to motivate team members.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for
Learn how to overcome forecasting anxiety by using a data-guided process: from giving your scoring strategy a tune-up to measuring across conversion points, these strategies will help you build a solid sales forecasting model.
Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
Think of your sales-process as a road trip and your sales stages as stops along the way. Create a road map to help your reps turn deals into customers.
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…
Get your personalized Customer Support Performance Report Card here. Your customers are comparing you to the…
Accurate sales forecasting is essential to future growth and revenue. Check out our five sales forecasting strategies and how you can use each one.
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for