Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 27

We reviewed sales interview questions from 7 B2B unicorns. Here’s what sales managers should look (and listen) for Article

We reviewed sales interview questions from 7 B2B unicorns. Here’s what sales managers should look (and listen) for

Discover effective sales interview questions based on our research of B2B unicorn questions and sales interview best practices.

Types of help desk software Article

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

How to build an email marketing strategy Article

How to build an email marketing strategy

Email is a necessary tool to attract, convert, and retain customers. Create your own email marketing strategy with our free Google Sheets template.

Upgrade your Suite: Introducing Suite Ready partners Article

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Optimize your self-service with the right metrics Guide

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

Mastering change management Article

Mastering change management

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends.

How startup Hello Alfred is scaling its people-first technology business Article

How startup Hello Alfred is scaling its people-first technology business

When best friends Marcela Sapone and Jessica Beck left their jobs in finance and consulting in…

Making CX smarter and more personalized with Zendesk and AWS Article

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

How Flywheel upcycled boutique fitness and at-home classes Podcast

How Flywheel upcycled boutique fitness and at-home classes

Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…

Guide to sales emails, based on examples that worked Article

Guide to sales emails, based on examples that worked

From writing subject lines to analyzing results such as open rates, discover best practices and valuable examples to use for your own sales emails.

How your support team can nurture your community Article

How your support team can nurture your community

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

As technology advances, we question what it means to be human Article

As technology advances, we question what it means to be human

Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…

How effective are your prospecting emails? Article

How effective are your prospecting emails?

Take our quiz to test your prospecting email smarts. Also discover actionable advice on how to make your prospecting emails more effective.

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Make your work flow :  5 steps to scale your support operations Guide

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

The best CX metric to drive your business Article

The best CX metric to drive your business

A meme going around pictured a Net Promoter Score survey question: How likely are you to…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Sales productivity: How to measure it. Article

Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

Article

Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as measures to use to improve your sales productivity.