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Fairness in the customer relationship White Paper

Fairness in the customer relationship

Win with fairness—strengthen your customer relationships The concept of fairness is essential to the relationship between…

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service Article

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Delivering an excellent customer experience is necessary; believing it to be nonessential is to fall behind.…

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center Article

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is named a leader in the 2019…

Transforming Your CX Through Customer Service – Webinar Ft. Gartner Article

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

Transforming the (CX) customer experience is more important than ever for enterprise businesses. Strong forces –…

Forrester: Transform Customer Processes And Systems To Improve Experiences Article

Forrester: Transform Customer Processes And Systems To Improve Experiences

Ask any company what’s something that they could improve on, and chances are their answer will…

IDC: Supporting customer experience initiatives Article

IDC: Supporting customer experience initiatives

The customer experience is no longer limited to a single interaction. Today, the customer experience is…

Gartner’s Customer Engagement report White Paper

Gartner’s Customer Engagement report

With the many available CEC options to research and choose from, it can be challenging to…

Forrester on the future of omnichannel commerce Article

Forrester on the future of omnichannel commerce

Omnichannel is one of those buzzwords that doesn’t seem to be losing its buzz anytime soon.…

Gartner predicts the future of CRM and customer experience Article

Gartner predicts the future of CRM and customer experience

The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…

Mediaocean empowers better customer support teams and content with Zendesk Article

Mediaocean empowers better customer support teams and content with Zendesk

Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees…

Reaping the ROI of Multichannel Support and Increased Agent Efficiency Article

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Zendesk, joined by guest speakers from Forrester and Prosper, reveal how support organizations are winning the…

Forrester: Win Funding For Your Customer Service Project White Paper

Forrester: Win Funding For Your Customer Service Project

A winning customer service strategy can drive strong brand recognition, consistent customer loyalty, and a profitable…

Forrester: How to build customer trust more quickly White Paper

Forrester: How to build customer trust more quickly

Talk is cheap. That old adage is never more true than when you’re talking about trust.…

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns White Paper

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

Hindsight may be 20/20, but foresight is what gets you ahead in business. Are you dedicating…

Forrester: Transform the Contact Center for Customer Service Excellence White Paper

Forrester: Transform the Contact Center for Customer Service Excellence

The belief that “strong contact centers are an opportunity for success” has provoked shared sentiments amongst…

Gartner’s 2017 Magic Quadrant for CRM | Zendesk White Paper

Gartner’s 2017 Magic Quadrant for CRM | Zendesk

In this report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner examines the global…

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center White Paper

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

Note: The 2016 Gartner report referenced below is no longer available for complimentary download. But good…

Gartner examines customer experience innovation for 2017 White Paper

Gartner examines customer experience innovation for 2017

Bad decisions are, well, bad. Yet, it can be difficult to make good decisions without the…

Gartner: knowledge management will transform CRM customer service White Paper

Gartner: knowledge management will transform CRM customer service

Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…

Gartner’s FrontRunners Quadrant for Help Desk Software White Paper

Gartner’s FrontRunners Quadrant for Help Desk Software

If you’re a small business software buyer, your decisions can have a direct impact on your…