Sales software

Comprehensive tools designed with your customers in mind. Check out the latest and greatest when it comes to sales software, platforms, and processes.

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What is a sales CRM? Article

What is a sales CRM?

When most people refer to a CRM (customer relationship management) they’re referring to software or a…

Introducing The Zendesk Sales Suite Article

Introducing The Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

Guided demo of Zendesk Guide

Guided demo of Zendesk

There are a number of generic ways to grow a small business, such as managing your…

A guide to mobile CRM Guide

A guide to mobile CRM

Chances are, your sales team isn’t in front of their computers all day, so they can’t…

Welcome Sell apps to the Zendesk marketplace Article

Welcome Sell apps to the Zendesk marketplace

With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales

Mastering sales force automation and customer service software integration Article

Mastering sales force automation and customer service software integration

Companies that are looking for integrated solutions for managing their customer’s experience often look to products…

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What is customer relationship marketing vs customer relationship management?

The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!

7 questions to ask when evaluating sales software White Paper

7 questions to ask when evaluating sales software

With hundreds of sales CRMs and solutions on the market, what’s the most effective way to…

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Building a CRM? Read these 5 critical considerations first.

A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.

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Must-have CRM dashboard elements for sales teams

The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.

Uncovering the hidden costs of CRMs Article

Uncovering the hidden costs of CRMs

You’ve done it – you’ve searched through the thousands of sales solutions on the market today…

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Introducing batch data management: a clear path to high-quality data

In today’s post, we’ll introduce batch data management for Zendesk Sell and touch on new updates that will put you in full control of your sales and customer data. The powerful new import capabilities that deserve your attention will give users a lot more control when it comes to making mass updates to your Leads, Contacts, and Deals that are already in Sell. A clear path to clean, healthy data!

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New Improvements to the Sell App for Zendesk Support

Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers

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Introducing Sell for Startups program

Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition. The program aims to help startups get up and running quickly without the overhead of purchasing software for their team. 

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Introducing Zendesk Sell: 3 things that are changing and 1 thing that never will

Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family. You can read more about the announcement here, but wanted to share a “just the facts” summary of what’s changing… and what’s not.

Better together: Zendesk welcomes Base Article

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

Why your business needs the Science of Sales White Paper

Why your business needs the Science of Sales

Chatbots and the future of real-time communication

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…

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You Get What You Pay for: The Dangers of a "Free" CRM

The best things in life are free - but not when it comes to technology. Here are just a few of the common restrictions that arise for free CRM users, what they will ultimately cost you and how to spot them upfront.

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6 Reasons Why You Should Buy – Not Build – Your Next CRM

While constructing a customized CRM from the ground-up is certainly possible, companies that are dead-set on taking this route may be in for a little more than they bargained for.