While the meaning of the terms “customer service” and “customer support” may have become muddled, it is still important to differentiate the two
See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success
When IT leaders are deciding what they need out of a CRM platform, there are five important questions they need to ask
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
Preparing agents and triaging tickets are especially important when it comes to structuring product support
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
We're welcoming the new year with some great new apps to help you make the most of Zendesk
Here are two methodologies for channel assignment that can help improve the overall customer experience
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
Feedback in business is crucial to growing and improving. It’s beneficial to take a closer look at what’s working and what isn’t. But where do you start?
Tier 0 support is a great way to help your customers help themselves
No matter how much time you spend delivering good customer service, it’s important to remember you can’t please everyone every time. The key is to learn how to make the best of a difficult customer interaction and resolve the issue in a manner that satisfies everyone
Staying on top of knowledge management for help centers can be tricky, but it’s a lot easier with help from artificial intelligence
Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support
Look to the skies, or just our apps marketplace, to learn about all the great new integrations
The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.
Our partners are critical to our ecosystem and the success of our customers, and ultimately the experience of our customers’ customers
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.