Watch episode tree of Zendesk’s Holiday Special Merry Holidays, Please Hold, a comedy series about bad customer service, playing throughout December. Also, sign up for new episode notifications by email and enter to win an Xbox 360 with Kinect!
Special Merry Holidays Bonus Video!
A Matt Nelson International Holiday Webinar
Matt Nelson is an internationally recognized customer service consultant superman.
Since 1936, Matt Nelson has been releasing a series of special Holiday Customer Service Tips called The Matt Nelson Tips for Retail Holiday Super Win.
In this episode, he discusses the importance of using inventory management to create a sense of crisis for your customers. “Want your child to smile on Christmas? Well, we only have a few of this hot new toy left….”
Have a question for Matt Nelson? He answers your customer service questions for free at his website.
About Merry Holidays, Please Hold
Matt Nelson, head of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions, has been helping businesses develop their customer service strategies for years. As a result, he singlehandedly invented bad customer service. Hold music, byzantine phone trees, rude coffee shop workers, and the fax machine as a customer support tool are all inventions sprung from Nelsons cold, dead heart.
But this holiday season, the tables will finally turn on our anti-hero, as hes shown the true meaning of customer service both the good and the bad. In this 10-episode comedy web series, Nelson takes a Christmas Carol-like journey through the customer service wasteland he has created; a place where doughnut vendors require voluminous contracts before they sell their goods and restaurant servers become possessed by automated voice-prompt menus. Will he survive? Will he see the errors of his way? Will he stop using fax machines? Tune in and find out.