Apps and integrations

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Let’s give them something to talk about: Introducing Zendesk’s new Community features Article

Let’s give them something to talk about: Introducing Zendesk’s new Community features

Think of your community as a clubhouses for customers. A place where they can learn and…

Go from Outlook email to Zendesk ticket in a flash Article

Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…

Game of Codes: Summer is coming Article

Game of Codes: Summer is coming

Friends, Romans, Zendesk Users, lend me your headsets, for today we celebrate the second annual Zendevian…

Apps for companies in growth mode Article

Apps for companies in growth mode

They’re called growing pains for a reason. Growth is exciting, but it’s also hard. Whether you’re…

Zendesk customization – best practices for UX, part 3 Article

Zendesk customization – best practices for UX, part 3

In part 3, we take a look at how certain customizations are done on the back…

e-Commerce and customer service Article

e-Commerce and customer service

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk…

Zendesk on the Google Apps Marketplace Article

Zendesk on the Google Apps Marketplace

We’re super excited to announce that Zendesk is now a part of the Google Apps Marketplace,…

Integrations – Document Management and Advanced Reporting Article

Integrations – Document Management and Advanced Reporting

It’s about that time of the month when we roll out a few exciting new integrations.…

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Make Every Customer Feel Like Your Only Customer With Zendesk for SugarCRM

Every customer should feel like they’re the only customer you have. But as your organization grows…

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Zendesk’s JIRA Integration Rocks!

Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit.…

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A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake

Moving stuff around is easy, right? I can move files on my computer into different folders…

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Reach your help desk from your blog with Zendesk for WordPress

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…

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Javascript Loves CI

Jenkins + Jasmine + PhantomJS + JSHint We write a great deal of Javascript here at…

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How FanMail Marketing Got Its Users to Embrace Zendesk

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and…

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Webinar: Zendesk for Seesmic Desktop

Zendesk for Seesmic Desktop

Keep javascript libraries from colliding Article

Keep javascript libraries from colliding

Namespacing Javascript libraries can often be used in ways the authors did not foresee. Global variables…

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We Love Zendesk for iPad

Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today we’re…

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LiveChat: Capture Offline Chat Messages in Zendesk

You might have noticed that this post is pretty old. For the latest on LiveChat integration…

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Add Simple SMS to Your Ticket Workflow With Twilio

Delivering timely information to the right support agents keep your support machine running smoothly and your…

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GoToAssist Integration Simplifies IT Service Management

Zendesk is used by our many customers in many different environments. We have customers using Zendesk…