Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Say hello to Zendesk Explore Article

Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…

Break free with Zendesk Sunshine Article

Break free with Zendesk Sunshine

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…

Keep video gamers happy with these 4 customer service tools Guide

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Personalize your interactions: The customer context tools you need Article

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

How MoviePass radically changed the movie theater customer experience Article

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Fairness in the customer relationship White Paper

Fairness in the customer relationship

Win with fairness—strengthen your customer relationships The concept of fairness is essential to the relationship between…

Employee Satisfaction Survey Guide Guide

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

Meet Zendesk Explore – Americas Article

Meet Zendesk Explore – Americas

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Asia Pacific Article

Meet Zendesk Explore – Asia Pacific

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Europe Article

Meet Zendesk Explore – Europe

Think about how much valuable data is generated by just a handful of customer service interactions.…

Enterprise Benchmark: Comparing your customer service against other enterprises Article

Enterprise Benchmark: Comparing your customer service against other enterprises

As a customer support leader, you’ve probably wondered: “How does our department stack up against our…

Evolving trends in self-service: creating the best experience for agents and customers Article

Evolving trends in self-service: creating the best experience for agents and customers

Join Zendesk’s VP and General Manager, Jason Maynard, as he walks through self-service industry trends that…

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service Article

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Delivering an excellent customer experience is necessary; believing it to be nonessential is to fall behind.…

Your guide to omnichannel support Guide

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

13 ways to be a customer-driven company White Paper

13 ways to be a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Top 10 help desk metrics Guide

Top 10 help desk metrics

We’ve all heard the phrase, “an ounce of prevention is worth a pound of cure.” When…

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

The ROI case for omnichannel support Article

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…

The Zendesk omnichannel approach Video

The Zendesk omnichannel approach

    When it comes to support, customers expect an open invitation. With Zendesk, you can…

Improve your self-service with the right metrics

Improve your self-service with the right metrics

If you’ve already taken the self-service plunge, congratulations: You’re scaling your support operations in a smart…