Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Research links volunteering with happier employees and customers Article

Research links volunteering with happier employees and customers

Volunteering does good and it feels good, but what’s more surprising is that it also makes…

The age of the customer: How companies transform their customer experience with Zendesk Article

The age of the customer: How companies transform their customer experience with Zendesk

  “The customer is always right” is a phrase that Zendesk takes very seriously. What a…

Cultivating customer loyalty by supporting choice making White Paper

Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural…

Building a best-in-class customer self-service experience Guide

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…

Customer Experience Guide Guide

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center Article

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is named a leader in the 2019…

Team up on self-service with Team Publishing White Paper

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content. In order…

Rethinking phone support with Zendesk Talk Article

Rethinking phone support with Zendesk Talk

Are you making the most of your phone channel? There could be some easy ways for…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk Article

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…

Help more customers in less time – Americas Article

Help more customers in less time – Americas

We could all use a few more minutes in the day, and creating automated workflows in…

What’s New at Zendesk: September 2018 – Americas Article

What’s New at Zendesk: September 2018 – Americas

This quarter’s What’s New webinar is all about the agent. Join the Zendesk Product Marketing team…

Sharing identity to foster customer loyalty White Paper

Sharing identity to foster customer loyalty

Stronger customer relationships through shared values Excellent service is a key to earning loyal customers. However,…

Customer service trends: faster, cheaper, and more human Article

Customer service trends: faster, cheaper, and more human

Customers want service that is both fast and human. Those two ideas might seem at odds…

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Improvements to Zendesk’s terms and policies

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine…

Next stop: the integration station Article

Next stop: the integration station

With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace

Onboarding a business process outsourcer? Follow the four “Ts” Article

Onboarding a business process outsourcer? Follow the four “Ts”

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers

4 surprising findings on big companies and customer support Article

4 surprising findings on big companies and customer support

Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.

Understand and act on your ticket data with Insights reporting Article

Understand and act on your ticket data with Insights reporting

Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or…

Debunking the myths of omnichannel customer experience Article

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…