Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Learn about some great new apps to help improve and extend your Zendesk experience
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers
A new month means new Zendesk integrations
Regardless of what you prefer to call these support teams, there are many solutions that help you better meet customers’ needs
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
They also bring lousy headlines. Hey, they can’t all be hits
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success
When IT leaders are deciding what they need out of a CRM platform, there are five…
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
We're welcoming the new year with some great new apps to help you make the most of Zendesk
Here are two methodologies for channel assignment that can help improve the overall customer experience
Staying on top of knowledge management for help centers can be tricky, but it's a lot…