Customer service

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Why are my customers angry?

So you have angry customers. Instead of being annoyed, first figure out why they're angry and…

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What we expect in the expectation economy Article

What we expect in the expectation economy

We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…

Empathy and humanistic design are customer service game changers Article

Empathy and humanistic design are customer service game changers

Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…